Giant Eagle
Case Study

Turning to smart wearables, Giant Eagle have seen a 31% reduction in injury risk, using the Soter Clip&Go solution

General information

Most injuries in retail, warehousing and distribution result from manual handling activities. The nature of the work being fast-paced, repetitive and generally manually task related, frequently leads to musculoskeletal problems or accidents.

According to the US Bureau of Labor Statistics 2018 Survey of Occupational Injuries and Illnesses, injuries in the retail and warehousing/distribution sector are in the top 10 most dangerous occupations for workers, with sprains, strains, and tears being some of the most common afflictions.

After a successful initial 3-month trial in 2018 that showcased immediate results in reduction of the hazardous movements that lead to injury, Giant Eagle continued to collaborate with Soter to roll out their Clip&Go solution, a fully autonomous product specifically designed for large facilities.

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Giant Eagle is one of nation’s leading multi-format food, fuel and pharmacy retailers with 474 retail locations and approximately 34,000 Team Members, and is ranked among the top 40 largest privately held company in the U.S. At Giant Eagle, the health and well-being of its Team Members and guests is a top priority and the company implements numerous safety measures across its varied work settings.In its retail support centers, Giant Eagle identified an opportunity to improve consistent manual handling training for musculoskeletal safety to all staff.


Giant Eagle has a large distributed workforce across five states and ensuring effective training is delivered to all staff has been an ongoing challenge. They have been researching and trialing wearable solutions for several years, believing that technology can and should deliver a high quality, consistent experience to all workers. Giant Eagle previously trialed another wearable solution but found problems with the accuracy of detecting movements, while the battery of the device had to be recharged daily, which added complexity in a busy warehouse.


The Soter device measures and captures up to 8 different hazardous movements that lead to injury and Giant Eagle had an overall reduction of 31% after using the Clip&Go solution.

Mr. Shawn Rush, Sr. Director, Environmental, Health & Safety Giant Eagle says, “The solution accurately detects and provides warnings for hazardous movements that have high potential to cause injury. As a result, we’ve seen the number of at-risk postures and movements cut roughly in half for the Team Members involved in the process”.


Poor Technique:

  • Low Intensity Lifting - 33%
  • High Intensity Lifting - 28%
  • Lifting with poor technique can be described as making end range bending movements while performing working tasks. End range bending places muscles at full stretch, which leads to temporary muscle weakness or ‘deactivation’. As a result, the spine is not adequately protected by its muscles, potentially making it unstable.

    When describing intensity, the technology does not measure weight of objects but rather the intensity of a movement – the movement is defined as highly intensive when for different reasons, the person finds it physically difficult to perform. In many cases it contributes to working with the high load. If a large load is carried, even a small amount of bending can lead to injury, since fibres of the discs are much less tolerant to load at this position.

    Jerky and fast movements are also defined as high intensity. Fast extension movements create a larger window during which the spine is exposed to instability and injury because of lack of muscle forces. Also, physical conditions such as fatigue or disease can dramatically lessen the weight that can be lifted safely at any one time, and this may also be measured as high intensity.


    The ergonomics team at Giant Eagle will continue to be heavily involved in using Soter Analytics’ data software tools, applying their expertise. This will aid in understanding where the risks are within warehouses and consequently implement solutions to eliminate them. Estimates are that Giant Eagle will have more than 8,000 hours of worker collected data every month and all this will be presented in an easy-to-comprehend format on the Soter Dashboard allowing professionals to move away from spending time trying to locate risks and instead use the time to create solutions.




    At Giant Eagle, the management dashboard provided objective data and gave insight to all areas of the business allowing the company to spotlight areas within its retail support centers that were at most risk and provide any necessary controls to limit exposure.

    Using technology to assist injury prevention with the ability to deploy and scale with minimal invasion provided Giant Eagle with a solution that not only allowed in-situ autonomous learning for its Team Members, but objective insight for management. After producing very positive results, the Soter Clip&Go solution is now being rolled out across multiple Giant Eagle facilities with the focus on new Team Members using it to learn best-practice manual handling techniques when commencing their employment with Giant Eagle.

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